Return policy

30-Day Return Policy

Last updated: August 4, 2026

You may request a return within 30 days after your order is delivered. Please review the conditions below before sending anything back.

Return eligibility

• Items must be unworn, unwashed, unused, and in their original condition.
• Original tags and packaging should be included where applicable.
• Proof of purchase or the order number is required.
• For hygiene reasons, items that have been worn, washed, altered, or damaged after delivery cannot be accepted.

Sale and promotional items follow the same return conditions unless an item is clearly identified as final sale before purchase.

How to request a return

1. Email support@umazn.com with your order number, the item or items you wish to return, and the reason for the return.
2. If an item arrived damaged, defective, or incorrect, include clear photos so our support team can review the issue.
3. Wait for our return instructions and return address before shipping the parcel. Do not send a return to the manufacturer or to an address not provided by our support team.

Return shipping

For a standard return, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

If we confirm that an item was damaged, defective, or incorrect when delivered, Umazn will provide an appropriate return solution and cover the reasonable return shipping cost.

Refunds

After the returned item is received and inspected, we will email you with the approval or rejection of the refund. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.

If a refund has been approved but has not appeared after your payment provider's normal processing period, please contact support@umazn.com.

Exchanges

For size or color changes, please contact us first. Depending on availability, we may recommend returning the original item and placing a new order. Defective or incorrect items will be handled by our support team.

Order changes and cancellations

Orders may enter processing shortly after they are placed. Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee a change after processing has started.

Contact

Return and refund questions: support@umazn.com